M9000 FAQ
(If you don’t see the answer to your question(s) below please Contact Us)
M9000 RELAY IMMOBILIZER FAQS
More information is available in the M9000 Manuals and Videos in the password protected section of our website. Access is provided with your M9000 purchase.
· How does the M9000 work?
o The M9000 seamlessly wires into the can data network providing an extra layer of security for vehicles to prevent it from being stolen. It sends specific commands to the vehicle’s control unit via the Can bus to prevent the vehicle from driving without authorization.
· How is the M9000 installed?
o The M9000 is professionally installed by our installation facilities. Each installation is customized to the vehicle.
· How do I arm the M9000?
o The M9000 arms automatically once the ignition is turned off and the driver side door is opened. Nothing to remember, no buttons to press, items to plug in or place on your vehicle just turn off your engine and leave your vehicle.
· How do I disarm the M9000?
o The M9000 is disarmed via a unique vehicle button PIN code (like you would use for your credit or debit card) programmed at the time of installation.
· How do I know if the M9000 will work on my vehicle?
o The M9000 has a long list of compatible vehicles that is constantly being updated. To know if the your vehicle is compatible with our M9000 please contact us by visiting our M9000 webpage and filling in the order inquiry form or emailing us at customersupport@mastergard.com
· Can I install the M9000 by myself?
o No. The M9000 can only be installed by technicians at our M9000 installation facilities. The best product in the world can be ineffective if the installation is not done properly. Our installation facilities ensure that the M9000 is installed to our requirements, ensuring that the M9000 operates as it should. Please visit our M9000 webpage and fill in the order inquiry form or email us at customersupport@mastergard.com to see if we have an installation facility in your area.
· How long does it take to install the M9000?
o The M9000 installation time varies from vehicle to vehicle and installation facility to installation facility but generally the installation takes between 2 to 3 hours to complete.
· How much does the M9000 cost?
o Each of our installation facilities sets their own pricing for the M9000 please contact them directly to discuss pricing.
· Can I change my disarm PIN code?
o Yes, your PIN code can be changed. Please discuss with your installation facility. Instructions are also provided in our password protected M9000 customer portal.
· What if I am taking my vehicle in for a service?
o The M9000 has a service mode that can be used to stop your M9000 from arming at this time so you don’t have to share your PIN code. Please discuss with your installation facility. Instructions are also provided in our password protected M9000 customer portal.
· Does the M9000 work with remote starts?
o Yes, the M9000 will work on many vehicles with a factory remote start and many after-market remote start systems. On your order inquiry form please let us know if your vehicle has a remote start. protected M9000 customer portal.
· Who do I contact if I have issues with my M9000?
o The best place to start is your installation facility. Please contact them directly to discuss the issues. You may also contact Mastergard directly to let us know what is happening or email us at customersupport@mastergard.com
· What if there isn’t an installation facility in my area?
o Mastergard is opening new installation facilities all the time and hope to have one in your area soon. We will notify you as soon as an installation facility becomes available in your area. If you have a favorite shop that you use for other vehicle repairs Mastergard would be happy to contact them to discuss becoming a Mastergard Installation Facility. Let us know!
· I already have a tracking or GPS device installed on my car. Why should I get the M9000 installed?
o Most expert organizations believe a layered approach is the best protection against vehicle theft. GPS and tracking devices can be good recovery tools if your vehicle is stolen. The M9000 can prevent your vehicle from being stolen in the first place. Stop Theft Before It Starts!
· Can Mastergard train my own technicians to install on my business fleet vehicles?
o Yes! Mastergard can provide training for your technicians so that you can install the M9000 on your vehicle fleet. Please visit our Become a Dealer/Installer Page and fill out the inquiry form for us to contact you.